We want you to love your purchase. If you’re not completely satisfied, you may be eligible to return items in accordance with the policy outlined below.
1. Eligibility for Returns
To be eligible for a return, the item must meet all of the following conditions:
- Returned within 14 days of delivery
- Unworn, unused, and unwashed
- In its original packaging, with all tags and labels attached
- Free of stains, perfume, or signs of wear
Returns that do not meet these criteria may be refused or subject to a restocking fee.
2. Items Not Eligible for Return
The following items are non-returnable:
- Final sale items
- Gift cards
- Customized or made-to-order items
- Items marked as non-returnable at checkout
3. How to Initiate a Return
To start a return, please email us at [email protected] with the following details:
- Order number
- Reason for return
- Item(s) you wish to return
- Optional: photo(s) of the item if it’s defective or incorrect
We will respond within 1–2 business days with return instructions.
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective item).
- We recommend using a trackable shipping service.
- We are not responsible for returns lost or damaged in transit.
5. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be issued to your original payment method.
- Please allow 5–10 business days for the refund to appear on your statement, depending on your bank or payment provider.
- Shipping fees (original and return) are non-refundable, unless the return is due to our error.
6. Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order.
7. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery at [email protected] with your order number and photos of the issue. We’ll make it right at no cost to you.
8. Contact UsIf you have any questions about returns or refunds, please contact us at:
[email protected]