At trachtenflair, we are committed to protecting your personal data and privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website: https://www.trachtenflair.com.
By using our Site, you consent to the practices described in this Policy.
1. Information We Collect
We collect the following types of personal data:
a) Information You Provide to Us:
- Full name
- Shipping and billing address
- Email address
- Phone number (optional)
- Payment information (processed securely by third-party payment processors)
- Account login details (if you create an account)
b) Information We Collect Automatically:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent
- Cookies and similar tracking technologies
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders
- Communicate with you about your order or inquiries
- Provide customer support
- Send order confirmations, updates, and promotional messages (if opted-in)
- Improve our website performance and user experience
- Comply with legal obligations
3. Legal Basis for Processing (for EU Users)
Under the GDPR, we process your personal data based on the following legal grounds:
- Performance of a contract (e.g., fulfilling your order)
- Your consent (e.g., for marketing communications)
- Compliance with legal obligations
- Our legitimate interests (e.g., to improve our website and services)
4. Sharing Your Information
We do not sell or rent your personal data. We may share your information with trusted third parties who help us operate our business, including:
- Payment processors (e.g., Stripe, PayPal)
- Shipping providers (e.g., DHL, Hermes)
- Analytics tools (e.g., Google Analytics)
- Email marketing services (e.g., Mailchimp)
All third parties are required to keep your data secure and use it only for the specified purpose.
5. International Data Transfers
If you are located outside of the country where our servers are hosted, your information may be transferred to and processed in a different jurisdiction. We ensure appropriate safeguards are in place to protect your data, such as Standard Contractual Clauses (SCCs) under GDPR.
6. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for legal, tax, or reporting requirements. You can request deletion of your data at any time (see Section 9).
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enable essential site functions
- Analyze website traffic and performance
- Remember user preferences
- Serve personalized content or ads (if applicable)
You can manage cookie preferences in your browser settings. For more details, see our Cookie Policy.
8. Your Rights (EU & UK Residents)
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Object to or restrict data processing
- Withdraw consent at any time
- Lodge a complaint with a data protection authority
To exercise your rights, contact us at [email protected].
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL encryption for all transactions
- Secure data storage and access controls
- Limiting access to personal data to authorized personnel only
However, no method of transmission over the Internet or electronic storage is 100% secure.
10. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those websites. Please review their policies separately.
11. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review the Policy periodically.
13. Contact Us
If you have any questions, concerns, or requests related to your personal data, please contact us at:
[email protected]